Refund policy

Returns

We want you to love your Cable Caddies. If something isn't right, you can return unused, unopened items within 30 days of delivery for a refund.

To be eligible, items must be in their original condition and packaging. Return shipping is the responsibility of the customer, except where the item arrived damaged or defective (see below).

To start a return, email us at support@triorgo.com with your order number and we'll send instructions.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time to appear on your statement.

Damaged or defective items

If your order arrives damaged or defective, contact us at support@triorgo.com within 30 days of delivery with photos, and we'll make it right with a replacement or full refund — no need to ship anything back.

Questions

Email us at support@triorgo.com and we'll be glad to help.